documents web store FAQ section

You are purchasing a digital book in PDF (Portable Document Format). This means you will receive a file that you can download and view on your computer, tablet, smartphone, or other compatible device. You will not receive a physical, printed book.

PDF books offer several advantages: Instant Delivery: Access your book immediately after purchase. No waiting for shipping! Portability: Carry your entire library with you on your devices. Searchability: Easily search for specific terms or phrases within the book. Affordability: Digital books are often more cost-effective than print versions. Environmentally Friendly: Reduce paper consumption and your carbon footprint.

Currently, we only offer digital books in PDF format.

Simply add the book to your cart and proceed through the checkout process. You will be prompted to enter your payment information.

Yes! eCrater uses secure payment processing to protect your financial information. We do not store your credit card details.

It is recommended to create an account for easy access to your order history and downloads. However, you may be able to checkout as a guest.

Please contact us through the eCrater messaging system, and we'll be happy to assist you.

The download link is typically active for 7 days. We recommend downloading your book immediately after purchase to avoid any issues.

You need a PDF reader. Adobe Acrobat Reader is a free and widely used option.

Make sure you have a PDF reader installed. Ensure that the PDF reader is up to date. Try downloading the file again. It may have been corrupted during the initial download. If you're still having trouble, contact us.

Yes, we only sell books for which we have the legal right to distribute in PDF format.

You are purchasing the right to use the digital book for personal, non-commercial purposes. You may not: Distribute the file to others. Share the download link. Reproduce or modify the book for commercial purposes. Remove any copyright notices.

Yes, you may print a copy for your personal use

Check your spam or junk mail folder. Make sure you used the correct email address during checkout. Contact us, and we'll resend the link.

Are these official copies of the codes/standards? Yes, these are exact copies of the official publications. Will these PDFs be accepted by my local building department? Yes. How do I know if I'm buying the correct version of the code for my area? Building codes and standards can vary by jurisdiction. You can also use resources like UPCODES.COM to find local building codes. Are these PDFs searchable? Yes, all of our PDFs are fully searchable, making it easy to find the specific information you need.

Please contact us through the eCrater messaging system. We strive to respond to all inquiries promptly.